An award winning seafood restaurant with a view most restaurant owners would kill for - yet it was at Jellyfish we had one of the worst eating experiences ever.
When you go to a restaurant that oozes class and holds a lofty reputation as one of Brisbane’s best fine-dining spots, you expect to be wowed. You expect great service, perfect food and a good night out - especially if it’s your birthday.
As there was a large group of us, we were lucky enough to be seated in the room somewhat disconnected from the hustle and bustle of the restaurant’s main section. I’m not quite sure if this was the reason we were neglected and possibly not thought about, but throughout the night, not once were we asked for a drink or checked on after our meals came out.
When ordering, the waiter was clumsy and struggled with our requests. It was a Thursday night, and in fairness, the restaurant was quite busy, so although not ideal, we agreed to have our entrees come out in conjunction with our mains. This would have been fine if in fact that did happen and we weren’t waiting over 90 minutes for a single plate to touch our table. Yes, I could have watched a full game of football, injury time inclusive, instead of waiting for my meal.
When the food eventually came out, close to 9:30pm, my main (swordfish) arrived around 20 minutes before my entree (calamari). The calamari was probably the only thing colder than the service that evening, so we had to send it back. Another 20 minutes waiting, the calamari finally came out. I wish I was lying when I say I’ve had better calamari at my local Fish & Chips shop, but I’m not.
If there were any positives of the evening it would be the Tempura Soft Shell Crab with wasabe mayonnaise. It was crispy, zesty and had a bit of a kick in the sauce. The John Dory with roast garlic butter was nice enough, but when you’re paying $50 for a piece of fish barely the size of a chicken nugget, it’s hard to make sense of the value. The meat dishes looked exciting on the plate, but that's where it stopped.
As the end of the evening drew close, we called over the manager to go through our experience. Instead of empathising, he was quick on the defense, claiming we were only waiting 40 minutes for our food and it wasn’t his problem. Throughout the evening, condensation from the air conditioning unit above our table was dropping droplets of water on our food every five to ten seconds. This also apparently wasn’t his problem. All in all, he offered the birthday boy a complimentary drink on the house, when a simple apology would have done the job.
Obviously, dining experiences differ from person to person, and there’s no doubt you could have a great night at Jellyfish. But when you serve up ordinary food to customers complemented with well-below par service, then have the cheek to charge them $100 a head for a truly woeful experience, it leaves a nasty taste in their mouth that sticks for quite some time.
Poor service and overpriced.
Black Book Recommendation
Soft Shell Crab with Wasabe Mayonnaise
123 Eagle Street
(07) 3220 2202
Mon-Fri: 12pm to 10pm
Sat-Sun: 6pm to 10pm